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Operations & Customer Experience Manager | London - Hybrid | Salary circa £40,000 Gecko Travel Recruitment are working with an adventure travel business who arrange challenges for university students across the UK and Ireland. They are looking for an Operations & Customer Experience Manager to join their team. The Role: As Operations & Customer Experience Manager, you will oversee group-travel operations and the full participant journey, from registration and fundraising preparation through to safe trip delivery and post-trip follow-up. The role also involves managing suppliers, budgets and operational systems, resolving customer issues, improving the participant experience and line managing an Operations & Customer Experience Coordinator.