Adventure Travel Consultant (GTR1665)
Newcastle upon Tyne, Tyne & Wear
Leisure
£24,500-28,000 (depending on experience)
Full time / Permanent
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Gecko Travel Recruitment are delighted to be working exclusively with this Specialist Tour Operator who are looking for an Adventure Travel Consultant to join their team on a permanent basis.
As Adventure Travel Consultant you will be dedicated to delivering exceptional travel experiences for both new and returning customers.
We're seeking someone with a travel background and/or a passion for cycling or adventure travel.
The role:
- Handling sales enquiries and customer queries through phone, email, and live chat
- Managing and processing bookings, including handling reservations for unconfirmed trips
- Processing customer balances
- Following up on post tour customer feedback
- Completing general administrative tasks
- Addressing customer feedback and resolving complaints professionally to ensure a high level of customer satisfaction
You will have:
- Passion for travel and or cycling/adventure holidays
- Meticulous attention to detail
- Exceptional communication skills both written and spoken
- Genuine commitment to providing outstanding customer service
- Ability to work well under pressure and keep calm during peak times
- Previous travel industry experience (advantageous but not essential)
Additional Information:
- Salary £24,500-28,000 (depending on experience)
- Fully office based with some flexibility for hybrid working after probation
- Full training given
- Monday to Friday 9.00-17.30
- Generous annual leave entitlement
- Amazing travel opportunities including one fully paid staff trip per year
- Employee social events and other fabulous company benefits
This is an amazing opportunity to work for a well-established Adventure Tour Operator where there is a real family feel and where they are renowned for going out of their way to make their employees feel welcome and supported.
Please send your CV to hello@geckotravelrecruitment.co.uk quoting GTR1665, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk
Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.