Cruise Guest Services Executive (GTR1712)

Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Customer Services Executive to join their team on a permanent basis.

As Customer Services Executive, you will be responsible for handling all pre- and post-cruise inquiries and correspondence from guests via telephone, email, or letter. You will have Previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations.

Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.

The role:

• Ensuring a high standard of guest service and communication is consistently delivered
• Handling enquiries via telephone, letters and email
• Demonstrating a sense of urgency and prioritising correspondence as required
• Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction
• Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business

You will have:

• Minimum 12 months experience working in a customer/guest services environment within travel/hospitality
• Experience dealing with and resolving complaints
• Experience in preparing written correspondence for guests, ideally letters (desirable)
• Exceptional guest services and administration skills
• Excellent communications skills, written and interpersonal

Additional Information:

• Salary circa £25,000 plus commission and incentives
• Hybrid working model after initial training period of approximately 2 months
• Flexibility to work shift patterns between the hours of 08:00am and 8.00pm
• 5 days out of 7 on a rotational basis including weekends
• Weekends can be worked from home
• Generous annual leave entitlement
• Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining

If you're looking to join an award-winning cruise operator that values its employees, offers outstanding ongoing training and development, and truly cares for its team, this could be the perfect opportunity for you.

Please send your CV to hello@geckotravelrecruitment.co.uk quoting GTR1712, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.