Sales and Customer Service Manager (GTR1651)

Gecko Travel Recruitment are delighted to be working with a travel company who are looking for a Sales and Customer Service Manager to join their expanding team.

As the Sales and Customer Service Manager you will play a pivotal role in driving revenue growth and ensuring excellent customer service. You will manage the sales and customer service teams ensuring a seamless sales process and the delivery of high-quality customer service. If you're great at leading a team as well as driving your own sales this could be a great role for you.

The role:

• Lead and mentor the sales and customer service team to meet performance targets
• Develop and implement effective sales strategies, collaborate with the marketing team to align on promotional campaigns
• Ensure customer service excellence throughout the customer journey
• Review processes within the sales and customer service team to ensure operational efficiency
• Stay up to date with travel trends, products and destination information to inform the team and clients
• Provide regular reports and insights to senior management on the performance of the team
• Manage your own sales enquiries achieving personal sales targets.

You will have:

• Minimum 2 years experience in a sales and customer service supervisor/team leader role
• Proven track record of improving and maintaining sales and customer service KPI's
• Exceptional organisational and multitasking skills
• Experience in managing and mentoring teams

Additional Information:

• Competitive salary plus team performance bonus
• Hybrid from their office in Hertfordshire (2 days in the office)
• 6 wellbeing days a year after successful probation period
• Discounted travel for yourself plus generous discounts for friends and family

If you're looking to join a growing company and are passionate about driving sales and providing amazing customer, then this could be the role for you.

Please send your CV to hello@geckotravelrecruitment.co.uk quoting GTR1651, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.