Guest Services Executive (GTR1682)

Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Customer Services Executive to join their team on a permanent basis.

As Customer Services Executive, you will be responsible for handling all pre- and post-cruise enquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations.

This role would suit someone working in a Customer Services/Guest Relations role for a travel company or a hotel. 

The role:

• Ensuring a high standard of guest service and communication is consistently delivered
• Handling enquiries via telephone, letters and email
• Demonstrating a sense of urgency and prioritising correspondence as required
• Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction
• Maintaining the highest level of written communications for pre and post travel correspondence
• Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business

You will have:

• Minimum Six months' experience of working in a customer/guest services environment
• Travel/hospitality industry experience
• Experience dealing with and resolving customer complaints
• Exceptional guest services and administration skills
• Excellent communications skills, written and interpersonal

Additional Information:

• Salary £23-25,000 depending on experience plus commission and incentives
• Hybrid working model after initial training period of approximately 2 months
• Flexibility to work shift patterns between the hours of 08:00am and 8.00pm
• 5 days out of 7 on a rotational basis including weekends
• Weekends can be worked from home
• Generous annual leave entitlement
• Private health insurance

If you would like the opportunity to work for an award-winning cruise operator then this could be the role for you.

Please send your CV to hello@geckotravelrecruitment.co.uk quoting GTR1682, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.